bjd99 Responsible Gaming

Our Commitment to Responsible Gaming

bjd99 is committed to providing a safe, fair and enjoyable gaming environment for all players in Bangladesh. We understand that while the vast majority of our players enjoy gambling as a leisure activity without any issues, a small number of individuals may experience difficulties managing their gambling behaviour. For those players, bjd99 provides a comprehensive suite of responsible gaming tools and encourages anyone who feels they need support to reach out immediately.

Responsible gaming is not just a compliance obligation for bjd99 — it is a core value. Our platform is designed so that player wellbeing features are easy to find and straightforward to use. Whether you want to set a spending cap before your next session, take a short break, or step away from gambling entirely for an extended period, our tools give you full control over your gaming experience.

Responsible Gaming Tools Available on bjd99

All six tools below are available to every registered bjd99 account holder. Access them at any time through your account settings or by contacting our support team at [email protected].

How Deposit Limits Work

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. bjd99 allows you to set a limit on how much you can deposit into your account in a defined time period — daily (rolling 24-hour window), weekly (rolling 7-day window) or monthly (rolling 30-day window). You can set any or all three simultaneously, and the most restrictive limit in any time period will always apply.

To reduce your deposit limit, simply navigate to account settings and enter the new lower figure. Reductions take effect immediately — there is no waiting period and no minimum notice requirement. This is intentional: if you decide you need to spend less, bjd99 makes that change happen instantly.

Requests to increase a deposit limit are subject to a mandatory 72-hour cooling-off period before the higher limit takes effect. This pause is designed to give you time to reflect before committing to a higher spending cap. If you change your mind during the cooling-off period, you can cancel the increase request without penalty and the original limit will remain in place.

Time-Out and Cool-Off Periods

A cool-off period is a short-to-medium-term break from active gambling on bjd99, ranging from a minimum of 24 hours to a maximum of six weeks. During a cool-off period, your account remains open and accessible for viewing purposes — you can still log in to check your transaction history or review your past sessions — but no deposits or bets may be placed until the cool-off period expires.

To activate a cool-off, go to the responsible gaming section of your account settings and select your preferred duration. The restriction will take effect within minutes of your request. Cool-off periods cannot be shortened once activated — if you select a 2-week cool-off, you cannot place bets until those two weeks have elapsed, no matter what. This firmness is intentional: the purpose of the cool-off is to put genuine distance between you and the impulse to gamble so you can make a clear-headed decision about whether to continue.

Self-Exclusion

Self-exclusion is the strongest responsible gaming measure available on bjd99, and it is designed for players who feel that gambling has become a serious problem in their lives and who wish to stop entirely for an extended period. A self-exclusion locks your account completely. During the exclusion period you cannot log in, make deposits, place bets or access any gambling features on the Platform.

Self-exclusion periods start at a minimum of 6 months and can be extended to longer durations, including indefinite exclusion. Once a self-exclusion is in place, bjd99 will not accept a request to reopen the account before the exclusion period has fully expired. To request self-exclusion, follow these steps:

1. Log in to your bjd99 account and navigate to Account Settings, then select the Responsible Gaming section.
2. Select "Self-Exclusion" and choose your desired exclusion duration (minimum 6 months).
3. Confirm your request. You will receive an SMS to your registered mobile number confirming that the exclusion is active.
4. Alternatively, contact bjd99 support directly at [email protected] to request self-exclusion by email. Include your registered mobile number and state clearly that you wish to self-exclude and the duration you are requesting.

After the exclusion period has expired, you may contact bjd99 support to request reactivation. bjd99 may apply an additional 24-hour reflection period before reactivating an account following a self-exclusion, to ensure the decision to return to the Platform is considered and deliberate.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following are recognised warning signs that gambling may be becoming a problem. If any of these apply to you, bjd99 strongly encourages you to use our responsible gaming tools or seek professional support:

• Gambling with money intended for essential expenses such as rent, food, school fees or utility bills.
• Borrowing money from family, friends or financial institutions specifically to fund gambling activity.
• Feeling unable to stop or reduce gambling despite repeated attempts and a genuine desire to do so.
• Lying to family members or close friends about the amount of time or money spent gambling.
• Experiencing significant mood changes — irritability, anxiety or depression — when unable to gamble or after losing.
• Chasing losses — continuing to place bets in an attempt to win back money already lost in the same session or in previous sessions.
• Neglecting work, education, family responsibilities or social activities because of time spent gambling.

Recognising yourself in one or more of the above situations is not a reason for shame — it is a reason to take action. bjd99 is here to support you. Use our tools, reach out to our support team, or speak with a professional counsellor. Taking the first step towards regaining control is a sign of strength, not weakness.

Tips for Healthy, Enjoyable Play

The vast majority of bjd99 players enjoy gambling as a form of entertainment with no negative consequences. The following habits help keep gambling fun and within healthy boundaries:

• ✓Set a fixed entertainment budget before each session and stop when it is spent — treat it the same way you would a cinema ticket or a meal out.
• ✓Always play with money you can afford to lose. Never use funds allocated for household bills, savings goals or loan repayments.
• ✓Take regular breaks during gaming sessions. Stand up, step away from your device and return only when you feel fully refreshed and clear-headed.
• ✓Never chase losses. Accept that losing is part of the game and that attempting to recover losses by placing larger bets is almost always counterproductive.
• ✓Keep gambling balanced alongside other hobbies and social activities. If gambling becomes the primary or only leisure activity in your life, that is a signal to reassess.

Protecting Minors

bjd99 operates a strict 21+ only policy. No person under the age of 21 is permitted to open an account, make a deposit or place a bet on the Platform. During account registration, bjd99 collects date of birth information and may request identity verification documents (such as a National Identity Card) to confirm that an applicant meets the minimum age requirement. Accounts found to belong to persons under 21 will be closed immediately and any funds held in the account will be returned to the payment source.

If you share a device with family members, including younger siblings or children, we strongly recommend using device-level parental controls or password-locking your bjd99 account so that minors cannot access the Platform through your device. If you suspect a minor has accessed your account, contact bjd99 support immediately at [email protected].

Get Help — You Are Not Alone

If you feel that gambling is negatively affecting your life, your finances, your relationships or your mental wellbeing, please reach out for help. There is no shame in asking for support, and early intervention makes a meaningful difference. bjd99's support team is available around the clock and can assist you in activating any responsible gaming tool immediately, free of charge.

Remember: gambling is meant to be a form of entertainment, and bjd99 wants every session to end with you feeling in control. If that stops being the case, we are here to help — no questions, no judgement, just support.