bjd99 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how bjd99 ("we", "us" or "our") collects, processes, stores and protects personal information provided by users ("you" or "your") of the bjd99 website and mobile platform (collectively, the "Platform"). bjd99 is committed to handling personal data responsibly and in accordance with recognised data protection principles.

By registering an account on bjd99 or by continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood this Policy and agree to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform.

Privacy at a Glance

The six cards below summarise the core principles of this Privacy Policy. Each topic is covered in full in the relevant section that follows.

Information We Collect

bjd99 collects personal information through two primary channels: information you provide directly to us during account registration and Platform use, and information collected automatically as you interact with the Platform. The categories of personal data we collect include:

• Identity information: your full legal name, date of birth and, where required for age or identity verification, a copy of a government-issued identification document such as a National Identity Card (NID) or passport.
• Contact information: your registered mobile number and email address (if provided). Your mobile number is the primary identifier for your bjd99 account and is used for account security, transaction notifications and support communications.
• Financial information: details of payment transactions made on the Platform, including deposit and withdrawal amounts, dates, and the mobile wallet or bank account identifiers used for those transactions (e.g. bKash, Nagad or Rocket mobile numbers, or bank account reference numbers). bjd99 does not store full payment card numbers.
• Usage and gameplay data: records of your gaming activity on the Platform, including game sessions played, bet amounts, win/loss outcomes, sports betting selections, and session duration. This data is used to operate the Platform, to detect prohibited conduct, and to fulfil responsible gaming obligations.
• Technical and device data: your IP address, device type, operating system, browser type and version, and session timestamps. This information is collected automatically and is used for security monitoring, fraud detection and Platform performance analysis.

bjd99 collects only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data such as health information, religious beliefs or political opinions unless required to do so by law.

How We Use Your Information

bjd99 uses the personal information it collects for the following specific and legitimate purposes:

• Account management: to create, verify and maintain your bjd99 account; to authenticate your identity when you log in; and to process and record your deposit and withdrawal transactions.
• Service delivery: to make available the full range of casino games, sports betting markets, crash games, colour prediction games and other features of the Platform to your account; and to ensure the correct allocation of winnings and bonuses.
• Security and fraud prevention: to monitor Platform activity for signs of prohibited conduct, account takeover attempts, bonus abuse, money laundering and other forms of fraud; to enforce our Terms and Conditions; and to cooperate with law enforcement and regulatory bodies when legally required.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour; to facilitate the implementation of player-requested deposit limits, session limits, cool-off periods and self-exclusion; and to provide relevant responsible gaming information and support.
• Customer support: to respond to your enquiries, complaints and support requests; to investigate and resolve disputes; and to maintain a record of support interactions for quality assurance purposes.
• Communications: to send you transactional messages (such as deposit confirmations, withdrawal notifications and account security alerts via SMS to your registered mobile number); and, where you have opted in, to send promotional communications about bjd99 offers, new games and seasonal promotions. You may opt out of promotional communications at any time via account settings or by contacting support.

Legal Basis for Processing

bjd99 processes personal data on the following legal bases:

• Contractual necessity: processing that is necessary to perform the contract between bjd99 and the account holder — including account creation, transaction processing, game delivery and the calculation and payment of winnings.
• Legal obligation: processing required to comply with applicable anti-money laundering (AML) laws, age verification requirements, fraud prevention obligations and any other applicable legal or regulatory requirements.
• Legitimate interests: processing carried out in the legitimate interests of bjd99 or third parties, including security monitoring, fraud detection, Platform analytics and improvement, and responsible gaming compliance — provided those interests are not overridden by your data protection rights.
• Consent: where we send you optional promotional communications or use non-essential cookies, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

bjd99 does not sell your personal data. We may share your personal information with third parties only in the following limited circumstances:

• Service providers: companies that provide services to bjd99 in connection with Platform operations, such as payment processing partners (bKash, Nagad, Rocket, Upay and banking partners), KYC and identity verification providers, IT infrastructure and hosting providers, and customer support tools. These providers process your data only on our instructions and are contractually bound to protect it.
• Game providers: providers of casino games and sports data feeds available on the Platform (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) may receive technical data necessary to deliver their games and data services. These providers do not receive your identity or payment information.
• Law enforcement and regulators: where bjd99 is legally required to disclose personal data to a competent law enforcement authority, court, regulator or government body — for example in response to a court order, a formal request under applicable anti-money laundering legislation, or a mandatory fraud investigation.
• Business transfers: in the event of a merger, acquisition or sale of all or substantially all of bjd99's business assets, personal data held by bjd99 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a notice published on the Platform.

Outside of these circumstances, bjd99 will not disclose your personal data to any third party without your explicit prior consent.

Payment Data and Financial Information

All financial transactions on the bjd99 Platform are processed in Bangladeshi Taka (BDT) through our payment processing partners. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket or Upay, your mobile wallet number and transaction reference are recorded in our systems for the purpose of processing the transaction, maintaining accurate account records and fulfilling our anti-money laundering compliance obligations.

bjd99 does not store full payment card numbers or sensitive authentication data. Payments processed via mobile financial services are handled according to the security standards of the respective payment provider. bjd99 will only process withdrawal payments to a payment account registered in your own name, and we may request documentary evidence of account ownership as part of our KYC process.

Data Security

bjd99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Our core security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your personal and financial information cannot be intercepted during transit.
• Secure password storage using industry-standard cryptographic hashing. bjd99 staff cannot view your account password in plain text — passwords are stored only as irreversible hashes.
• Access controls that restrict Platform system access to authorised personnel only, on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Continuous security monitoring and intrusion detection systems to identify and respond to suspicious activity on the Platform in real time.

Whilst bjd99 takes all reasonable steps to secure your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data security incident that is likely to affect your rights and interests, bjd99 will notify affected users as soon as reasonably practicable.

Data Retention

bjd99 retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal obligations. In particular, financial transaction records and identity verification documents are retained for a minimum of five years from the date of the relevant transaction or the date of account closure, whichever is later, in order to comply with applicable anti-money laundering legislation.

Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, bjd99 will securely delete or anonymise that data. Account closure requests are processed within a reasonable timeframe; however, the deletion of transaction and verification records will be deferred until the applicable retention period has expired.

Cookies and Tracking Technologies

bjd99 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session and improve your experience. We use the following categories of cookies:

• Strictly necessary cookies: required for the Platform to function correctly, including session authentication cookies that keep you logged in during a gaming session. These cookies cannot be disabled without preventing the Platform from functioning.
• Functional cookies: used to remember your preferences and settings, such as your preferred language and any responsible gaming limits you have set, so that these settings persist across sessions.
• Analytics cookies: used to collect aggregated, anonymised data about how users interact with the Platform, including which pages are visited most frequently and which features are used. This data helps us improve the Platform experience. Analytics data does not identify individual users.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and may prevent you from accessing your account.

Your Rights Over Your Personal Data

As a bjd99 account holder, you have the following rights in relation to your personal data:

• Right of access: you have the right to request a copy of the personal data bjd99 holds about you. Requests will be fulfilled within a reasonable timeframe, subject to identity verification.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Contact support with details of the correction required.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that transaction and KYC records must be retained for the period described in the Data Retention section above and cannot be deleted on request during that period.
• Right to restrict processing: in certain circumstances, you may request that bjd99 restricts the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
• Right to object: you have the right to object to the processing of your personal data where bjd99 is relying on legitimate interests as the legal basis for that processing. You also have an absolute right to object to the use of your personal data for direct marketing purposes at any time.

To exercise any of the above rights, please contact bjd99 support at [email protected], including your registered mobile number in the request so that we can locate your account. We will respond to all rights requests within a reasonable timeframe. We may need to verify your identity before processing a rights request.

Children and Minors

The bjd99 Platform is strictly intended for persons aged 21 years and above. bjd99 does not knowingly collect or process personal data from persons under the age of 21. If bjd99 becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered an account on bjd99, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Changes to This Privacy Policy

bjd99 reserves the right to update this Privacy Policy at any time. When we make changes, we will publish the revised Policy on this page with an updated effective date. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will endeavour to provide advance notice via the Platform or by SMS to your registered mobile number. Your continued use of the Platform after the revised Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how bjd99 protects your data.

Contact Us About Privacy

If you have any questions, concerns or complaints about this Privacy Policy or about the way bjd99 handles your personal data, please contact our support team at [email protected]. Please include your registered mobile number in any privacy-related enquiry so that we can identify your account and respond accurately. Our support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6). We take all privacy enquiries seriously and aim to respond within a reasonable timeframe.